Over a month ago, I switched my service from ATT to Metro PCS. Now that move in itself was a stupid move in some ways. Metro PCS coverage sucks and a few a days after the switch I went to D.C. for 5 days and had absolutely ZERO signal everywhere. So I was phone-less for the entire duration and had to use to public phones and random strangers phones to make and keep plans that I had to meet up with people while in D.C.
Inspite of that, I stuck to MetroPCS- mainly because it is so cheap, and the signal is fairly decent while I am in my home city. It's $45 for unlimited calls and texts- and given all the texting I do to India (ATT would charge $0.25 per intl text) and I was forced to use the higher rate plan with ATT given all the daytime talking I did to India. With Metro PCS I was saving over $30 a month, and I put that towards getting myself vonage. For the most, I was very pleased with all of these and saving whatever little money I was. And, I wasn't overpaying for a service which I could get for lesser.
Of course, nothing is so simple in life. MetroPCS said that once they ported my number over from ATT (which would take 24 - 72 hours to complete) my ATT account would get canceled. A month later, I still get a bill from ATT. Go figure! I call up ATT, and they say Metro PCS needs to do something to complete the port. A whole effing month later?! WTF. Of course Metro PCS throws the ball back to ATT and the story goes on.
So I call back ATT and explained the situation to them- After a 45 minute phone call, they tell me they can't cancel my account- and Metro PCS needs to do it! What the fuck is that supposed to mean? The account is with ATT and I am calling them and asking them to cancel it- and they tell me they cannot do it! Beyond ridiculous. I finally had them refund last month's payment (Which went out automatically from my credit card) and de-linked that credit card. After all this, they were still unable to cancel my account.
So I call ATT again, and this time, simply say- I am calling to cancel my account. This time the guy takes on a sympathetic tone and asks me "Oh- do you know anyone who can take up the responsibility of payment from you?" What the fuck? I asked him what he meant by that and he says "Well- do you know anyone who would need a phone and you can transfer your phone to them so they can keep the account" and then asks me if I would like to talk to someone about a more affordable rate plan. Cancel my goddamn account and take your stupid crap elsewhere!